Returns & refunds
We want you to love what you ordered. If something is wrong, tell us within 7 days of delivery.
What you can return
- The item arrived damaged or broken.
- It is defective, or different from the product page (wrong item, wrong size or colour).
- An unused item in its original packaging that you simply do not want. You pay the return shipping in this case.
What we cannot take back
- Custom and made-to-order pieces.
- Havan samagri and other consumable items once opened.
- Items damaged after delivery through misuse.
- Small differences in grain, colour or hand-finish. These come with handmade work and are not defects.
How to start a return
- Message us on WhatsApp within 7 days of delivery, with your order number.
- For damaged or wrong items, send clear photos or an unboxing video.
- We approve the request and arrange the pickup or tell you where to send the parcel.
Refunds and replacements
For damaged, defective or wrong items we send a replacement or refund the full amount including shipping, as you prefer. Refunds go back to the original payment method within 5 to 7 business days after we receive and check the item (or approve the claim for damage in transit). Your bank may take a few more days to show it.
Cancellations
You can cancel before we dispatch. Message us with your order number and we refund in full. After dispatch, the return policy applies.